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Purchase Order and Delivery Policy

Our goal is to offer you the best shipping options, no matter where you live. We will deliver to customers domestically and internationally, and ensure we provide high levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Order Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and Postal company process the orders, which takes an additional 2 to 4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Shipping time depends on your region: 

- North America (including USA/Canada) delivery uses e-packet system, which is a US Postal Service product, usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

- Australia, New Zealand usually takes about 13 to 25 business days.

- Asia (including Singapore, Philippines, Malaysia, Indonesia) usually takes about 10 to 30 business days.

- Other International destinations (including UK and EU region) usually takes about 15 to 30 business days.

 

  1. All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location.
  2. Additional shipping charges may apply depending on your location and the size of your order and taxes such as custom duties and excise duties may apply to your delivery.
      If there is any damage to the items that you ordered on delivery, you must contact us within 2 days from receipt of your order in order to be qualified under our Refund/Exchange policy.